Archives: FAQ

We would like to help you save! We have coupons and special offers available. You will input your coupon code upon check out.  You may use a referral credit in combination with receiving 5% off for electronic checking/method of check and 5% off for a Facebook like. Like our Facebook page and you will receive a 5% discount. That coupon code will be available on our Facebook page. The maximum coupon codes we will honor per order is two. The Facebook coupon is a one time offer that cannot be applied to other orders.  A price match request cannot be combined with any special offers or discounts. As well, when pricing with another company, should the competitor have a shipping fee you will be required to pay for that fee.

Unfortunately, US insurance plans will not accept claims from a foreign pharmacy. You will however, be issued a receipt with your prescription that you may submit to your insurance company for re-imbursement.

Prescriptions that have been dispensed and shipped to the customer are not returnable to inventory under Canadian law. For this reason, all sales are final.

Canada’s Personal Information Protection and Electronic Documents Act prohibits us from releasing any personal, medical or financial information to anyone other than the health professionals responsible for filling your prescriptions. No authorized activity will occur. The confidentiality of your personal information is a primary concern that we take very seriously.

Receive a $20.00 referral credit for any one that you refer to us! We offer over-the-counter, pet and best valued medications. The new patient will receive a $20.00 credit once (s)he places an order over $30.00. You, the existing patient, will receive a $20.00 once the new patient’s order has been shipped!There is no limit on the amount of friends and family you may refer to us! If you have any additional questions regarding our Referral Program, please feel free to give us a toll-free call or contact us via our LiveChat service.

We currently contract with pharmacies located in Canada, United Kingdom, Singapore, Mauritius, Turkey, New Zealand, and Australia.

Should your method of payment be declined it may be due to an international block as we are located outside of the USA. Should this happen you are to contact your financial institution and advise them that you are aware of the charge coming from Canada. Once you have spoken to your financial insitution simply give us a call back or send us an email to advise us to reprocess the method of payment on file. Do NOT disclose any credit card information via email.

Any order that requires refrigeration is shipped on Monday, Tuesday, Wednesday and Thursday of every week. We do NOT ship on Friday’s to avoid orders from sitting in transit.

Yes, we retail insulin for pets as well. Simply send us a copy of your pet’s prescription. Register an account using your information along with your pet’s information. You can set up the account along with the order either online or through the telephone with a customer service specialist.

You may place an order for up to 3 months quantity/90 days of your prescription required medication(s). This is for both humans and pets!